Shipping and Policies

Payment

I accept credit cards and Paypal as forms of payment. EMT is also an option. Email me at thispaintedhouse@gmail.com for more details.

Cancellations

If you would like to cancel an order it must be done within 24 hours of placing the order. After 24 hours, I am unable to cancel or refund your order as it may already be in the process of being fulfilled.

Processing Time

Processing time varies by item. All sticker orders will be shipped between 5-8 business days after placing your order. All items in the Home Goods section are manufactured and shipped by Printful and their processing time varies by item, but it's usually around 5-10 business days. 

Shipping

Shipping is an option, but we do offer free pick up for local customers! We are located in St. Thomas, Ontario, but also have a pick-up location in London, Ontario Monday-Friday. Use the code LOCAL at checkout to dismiss the shipping charges if you plan to pick up.
 
All packages will be shipped using Canada Post.

All items shipped will have a tracking number included. 
If your shipping label ends up costing less than what you paid, we'll refund the overage!

Please make sure your address is correct before submitting your order. I am not responsible if a package is returned due to an incorrect address. If a package is returned because of this, the buyer is responsible for the cost to re-ship.

The buyer is responsible for all customs charges that may be incurred.

Within Ontario, estimated delivery date is up to 5 business days.
Within Canada, estimated delivery date is up to 7 business days.
International delivery date is between 7-10 business days to US.

For outside of North America, delivery can take up to a month depending on the location.

Refunds and Exchanges

There are no refunds once your order has shipped. Items are made to order and a portion of your payment goes directly towards non-reimbursable services such as time spent designing, making, packaging, shipping and conversing about your order. If you are unsatisfied with your order, please contact me so I can work to resolve the issue as best I can!

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