Shipping and Policies

Payment

I accept e-Transfer, PayPal, cash, or credit as forms of payment. Email me at thispaintedhouse@gmail.com for more details.

Cancellations

If you would like to cancel an order it must be done before I have begun production. After production has begun, cancellations will be dealt with on a case-by-case basis.

Processing Time

Processing time varies by item. We aim to have all orders completed within 1-2 weeks, but during our busy season (October-December) your order may take up to 3-4 weeks depending on our order queue.

Shipping

Shipping is an option, but we do offer free pick up for local customers! We are located in St. Thomas, Ontario, but also have a pick-up location in London, Ontario Monday-Friday from 8am-4:30pm. Use the code LOCAL at checkout to dismiss the shipping charges if you plan to pick up.
 
All packages will be shipped using Canada Post.

All items shipped will have a tracking number included. 
If your shipping label ends up costing less than what you paid, we'll refund the overage!

Please make sure your address is correct before submitting your order. I am not responsible if a package is returned due to an incorrect address. If a package is returned because of this, the buyer is responsible for the cost to re-ship.

The buyer is responsible for all customs charges that may be incurred.

Within Ontario, estimated delivery date is up to 5 business days.
Within Canada, estimated delivery date is up to 7 business days.
International delivery date is between 7-10 business days to US.

For outside of North America, delivery can take up to a month depending on the location.

Refunds and Exchanges

There are no refunds once your order has shipped. Items are made to order and a portion of your payment goes directly towards non-reimbursable services such as time spent designing, making, packaging, shipping and conversing about your order. If you are unsatisfied with your order, please contact me so I can work to resolve the issue as best I can!

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